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1. Estimates

Estimates are based on information provided by the client.

Final pricing may change if the condition of the home differs from what was disclosed.

Additional services requested during the visit may incur additional charges.

2. Scheduling & Access

Clients must provide safe access to the property at the scheduled appointment time.

If we cannot gain access, a lockout fee will apply.

3. Cancellation Policy

Cancellations made less than 24 hours before the appointment are charged 50% of the scheduled service fee.

Same-day cancellations are charged the full service fee.

If a cleaning visit is cancelled multiple times additional cleaning charges may be inquired to get the home back to standards.

4. Payment Terms

Payment is due upon completion of service.

Late payments are subject to fees.

Returned payments are the client’s responsibility.

5. Satisfaction Guarantee

Concerns must be reported within 24–48 hours of service.

The company will make reasonable efforts to correct missed areas.

Refunds are not guaranteed.

6. Safety & Working Conditions

The company reserves the right to refuse service if conditions are unsafe, including:

Excessive clutter
Biohazards
Pest infestations
Aggressive animals
Threatening behavior
Poor ventilation
Temperatures exceeding 75°F

7. Pets

Pets must be secured if they may interfere with cleaning.

The company is not responsible for pets escaping through improperly secured doors or gates.

Pet care is not included in cleaning services and is an additional charge.

8. Damage Claims

Any damage claims must be reported within 24 hours.

The company is not liable for:
Pre-existing damage
Improperly installed fixtures
Normal wear and tear

9. Scope of Service

Cleaning services do not include:

Mold remediation
Hoarding cleanup
Hazardous waste removal
Pest control
Electrical or plumbing repairs

10. Right to Refuse Service

The company reserves the right to refuse or discontinue service at its discretion.

11. Photography

Photos may be taken before and after service for documentation, quality control, and estimate purposes. Client privacy will be respected and photos will not be publicly shared without permission.

12. Limitation of Liability

Liability for any claim related to services provided shall not exceed the amount paid for the service in question.

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Terms & Conditions

About us